Resume

• AI & Automation: Microsoft 365 Copilot, ChatGPT Enterprise, Seismic AI agent, Nexis+AI, Lexis+AI, LLM for LexisNexis, Protégé 

• Productivity Tools: Google Suite (Docs, Sheets, Slides, Drive, Meet), Zoom  (Personal/Business), Microsoft Teams

• Change Management: Stakeholder Engagement, Impact Analysis, Communication Planning

• Learning & Development: Instructional Design, Microlearning, Scenario-based Learning, LMS Administration

• Tools & Technologies: Salesforce, Outreach, Articulate Storyline, Camtasia

• Soft Skills: Communication, Leadership, Cultural Awareness

December 2025 – Present | Miamisburg, OH LexisNexis / Performance Consultant

• Architect and deliver global sales enablement programs aligned to enterprise and SaaS business priorities

• Partner strategically with sales leadership to diagnose capability gaps and performance drivers

• Activate seller readiness through high-impact training and targeted coaching

• Translate performance insights into practical, behavior-changing enablement experiences using adult learning principles

• Measure, optimize, and scale enablement initiatives to support revenue growth and execution excellence

• Plan sales meetings for sales teams including scheduling speakers, running planning calls, dry runs for each session (virtual / in-person), book auditoriums and conference rooms for primary and secondary sessions, set up travel (hotels, plane tickets, shuttle from / to airport, bussing from hotel to conference location) , set up breakfast, lunches and snacks and order / pass out swag for attendees

January 2018 – December 2025 | Miamisburg, OH LexisNexis / Customer Success Manager

• Led strategic change initiatives improving adoption of Nexis Solutions products by 20% and retention by 15%

• Designed multimodal learning experiences and onboarding curriculum increasing efficiency by 40%

• Integrated AI tools into workflows and training programs to enhance customer success

• Built prompt libraries and playbooks aligned with responsible AI principles

• Facilitated live and virtual enablement sessions across business units

October 2016 – January 2018 | Miamisburg, OH LexisNexis / Onboarding Specialist

• Managed onboarding for 300+ clients with 95% satisfaction rate

• Conducted change impact assessments and reduced onboarding errors by 20%

• Aligned onboarding strategies with organizational goals

December 2012 – October 2016 | Miamisburg, OH LexisNexis / Training & Knowledge Management Specialist

• Developed training programs improving time-to-productivity and performance

• Led coaching and quality review initiatives for 300+ employees

• Supported change efforts by aligning training with evolving business needs

Bowling Green State University

Master of Education in Instructional Design and Technology
August 2023
GPA: 3.777

Bachelor of Science in Management and Technology
December 2021
GPA: 3.326